General Shipping Information
Order Processing Time & Cut Off Time
There is a 24-72 hour processing time for all orders regardless of shipping method selected. However, we are working to get your order shipped out as soon as possible.
Any orders placed after 2:00 PM PST on Thursday through Sunday, they will not be picked up by the respective postal carriers until Monday. Furthermore, any orders placed after 2:00 PM PST on Friday through Sunday and shipped via Fedex will also not be picked up by the postal carrier until Monday. If you receive a shipping confirmation between Friday and Sunday, please be aware that your package has been packed but may not have left our warehouse. Thank you for your understanding.
Please Note: We do not process orders on weekends and all major holidays! Your order will be processed the next following business day.
USPS (United States Postal Service)
The U.S. Postal Service delivers packages Monday-Saturday. This should be taken into consideration when estimating delivery dates. Tracking will be available through the USPS website. Expedited Shipping timeframes provided by USPS are not guaranteed by TheFreshVapor and may take up to 2 to 5 days in transit once processed and shipped. APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.
This only apply to US based customers. Offer subject to change without prior notice. Expedited “2-day” Shipping option is available for $7.99 Flat Rate.
*We currently do not ship internationally if you would like to place an order and you are from another country contact us directly at: firstname.lastname@example.org
USPS Shipping Rate:
1. USPS US Expedited – $7.99 Flat Rate Shipping
While we strive to offer the most expedient and reliable service, TheFreshVapor does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified to your account.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated within several days. Tracking information may not be updated until your package has reached your local USPS sort facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of TheFreshVapor and must be resolved by contacting USPS (see contact information below).
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of TheFreshVapor, and any issues arising from packages/shipments not received must be resolved with the postal carrier in use. TheFreshVapor strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. TheFreshVapor is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Missing and Incorrect Items:
If you are missing or have one or more incorrect items in regards to your order, contact us by sending us an email with your order number to email@example.com within 72 hours of order delivery. Please include a clear picture of the packing slip. Once your order has been reviewed, missing items will be shipped out.
Damaged in Transit:
If you receive your order with damaged items, you must contact us at firstname.lastname@example.org within 36 hours of delivery. Once your claim has been submitted, reviewed, and approved, we will reship the affected items. If you have not contacted us within 36 hours of delivery, a claim must be filed with the appropriate shipping courier.
Canceling and Altering Orders:
Due to the volume of orders TheFreshVapor receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.
Orders may be delayed depending on time placed (please refer to Order Processing Time & Cut-Off Time above) as well as conflict with holidays and other events. TheFreshVapor observes all major national holidays of the United States of America and orders placed immediately before or after those days may be delayed. Shipping Couriers may also observe additional holidays upon which additional shipping delays may occur during those times.
Orders may also be reviewed to ensure security and accuracy. If your order is under review, you will be contacted within the same day.
Please Note: Sales tax of 6.85% is charged to all Nevada residents and an additional 1.30% will be added if you’re located in Clark County.
We check all information on our website very carefully. However, an occasional error may occur. We reserve the right to correct inaccurate information and are not responsible for typographical errors.