TheFreshVapor™ Refund Policy
If you would like to return a product for exchange, replacement, or refund, please email our customer support by email: admin@thefreshvapor.com for a return request. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us.
Note: If utilizing an approved Prepaid Card, TheFreshVapor will attempt to refund the payment method within the scope of our refund policy. TheFreshVapor is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
Any Cosmetic Damage From Shipping Must Be Reported Within 48 Hours of Delivery!
Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.
You may not return E-Juice, liquid products, opened cartridges, or other consumable products for hygienic reasons and therefore it is NON REFUNDABLE.
You will be responsible for shipping charges to us. Shipping charges are NON REFUNDABLE.
If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it cost us $5.99 to ship the product to you, we will deduct $5.99 from your refund. This may be higher or lower depending on the weight. ALL SHIPPING COSTS ARE NON REFUNDABLE.
Usually refunds can take up to 4 business days to completely process after the process has been initiated. If you have any questions on our return/refund process, feel free to use the Contact Us Page.
We check all information on our website very carefully. However, an occasional error may occur. We reserve the right to correct inaccurate information and are not responsible for typographical errors.